Last updated: July 14, 2026
Thank you for ordering from The Laser Mama. We take pride in producing high-quality, personalized products made specifically for each customer.
Because nearly everything we create is customized, personalized, made to order, or produced using customer-approved artwork, all sales are generally final. Customized products cannot normally be restocked or resold to another customer.
Please read this policy carefully before placing your order.
Custom Products Are Final Sale
We do not accept returns, exchanges, or change-of-mind refunds for customized or made-to-order products, including:
- DTF transfers and gang sheets
- Custom T-shirts and apparel
- Embroidered products
- Laser-engraved products
- UV-printed products
- Personalized gifts
- Custom signs and promotional products
- Wholesale and bulk orders
By placing an order, you acknowledge that the product is being created according to your selected options, submitted artwork, personalization details, and approved design.
Order Changes and Cancellations
Orders may enter design preparation or production shortly after they are received.
Contact us immediately if you need to request a change or cancellation. We cannot guarantee that changes will be possible once:
- Artwork preparation has started
- A mockup has been approved
- Materials have been ordered or prepared
- Printing, engraving, embroidery, or production has begun
Once production has started, the order cannot be canceled, refunded, or changed.
Any approved changes may require an additional design, material, or production fee.
Mockups and Customer Approval
Mockups are available upon request.
Customers are responsible for carefully reviewing all mockups and order information before approval, including:
- Spelling and grammar
- Names, dates, and numbers
- Product type
- Size and quantity
- Colors
- Artwork quality
- Design placement
- Orientation
- Personalization details
Once a mockup or design is approved, The Laser Mama is not responsible for errors that were included in the customer-submitted information or approved design.
Changes requested after approval may be treated as a new paid order.
Damaged, Defective, or Incorrect Orders
Contact us if your order arrives:
- Damaged during delivery
- Defective because of a production issue
- Different from the approved order
- Missing an item
- Containing an item you did not order
Please contact us within three business days of delivery at thelasermama@gmail.com.
Include:
- Your full name
- Order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label when applicable
Do not discard the product or packaging until the issue has been reviewed.
After reviewing the information, we may offer an appropriate solution, such as:
- Correcting the affected item
- Reproducing the item
- Replacing the affected portion of the order
- Issuing store credit
- Providing another remedy required by applicable law
A refund is not automatically guaranteed. The available resolution will depend on the nature of the issue and the information provided.
Production Errors
If we confirm that an item was produced incorrectly because of an error by The Laser Mama, we will work with you to provide an appropriate correction or replacement.
A verified production error may include:
- Printing the wrong approved design
- Producing the wrong size or quantity
- Incorrect personalization that differs from the submitted and approved information
- A material production defect
Minor variations that naturally result from custom production are not necessarily considered defects.
Customer Errors and Approved Artwork
We cannot provide a free remake, return, or refund when an issue results from:
- Incorrect spelling or information supplied by the customer
- Low-resolution or poor-quality artwork
- Incorrect dimensions selected or submitted by the customer
- Customer-approved design details
- Choosing the wrong product, size, color, quantity, or material
- Changing your mind after production begins
- Not following the provided product or application instructions
- Normal differences between digital mockups and finished materials
A replacement requested for one of these reasons will be processed as a new paid order and placed into the regular production queue.
DTF Transfer Application
Customers are responsible for correctly applying DTF transfers using appropriate equipment, temperature, pressure, pressing time, peel method, and garment material.
We cannot replace or refund transfers damaged because of:
- Incorrect heat press settings
- Uneven or insufficient pressure
- Household iron application
- Improper peeling
- Reusing a damaged transfer
- Incompatible garments or materials
- Failure to follow the provided instructions
- Uncalibrated or malfunctioning equipment
Please test one transfer before applying an entire order, especially when using a new garment or heat press.
Color and Material Variations
We make reasonable efforts to produce accurate colors and consistent results. However, exact color matching cannot always be guaranteed.
Colors and finishes may vary because of:
- Screen or monitor settings
- RGB and printed color differences
- Garment or product color
- Fabric texture
- Wood grain
- Material coating
- Thread appearance
- Ink and production conditions
- Natural differences between individual products
Small variations in color, placement, texture, engraving depth, or finish are normal characteristics of customized production and are not automatically considered defects.
Shipping Damage
If a package arrives visibly damaged, photograph the packaging before opening it.
Contact us within three business days and keep:
- The original packaging
- The shipping label
- The damaged item
- All protective materials
We may need this information to submit a claim with the shipping carrier.
Lost, Delayed, or Marked-Delivered Packages
Carrier delivery dates are estimates and may be affected by weather, service interruptions, holidays, or other circumstances outside our control.
If tracking shows that a package is delayed or lost, contact us so we can review the shipment and help determine the appropriate next step.
When tracking shows delivered, customers should first:
- Check the delivery location
- Ask household members or neighbors
- Check with the local carrier office
- Allow a short period for an early delivery scan to update
The Laser Mama is not responsible for orders stolen or misplaced after confirmed delivery. However, we will provide available shipment information to help with a carrier claim or investigation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is shipped again.
We cannot provide a refund for a customized order because it was shipped to the address entered during checkout.
Unclaimed Local Pickup Orders
Customers selecting free local pickup in Southeast Idaho should wait until they receive confirmation that their order is ready.
We will make reasonable efforts to contact customers regarding completed pickup orders. Customized orders that are not collected are not eligible for a refund simply because they remain unclaimed.
Contact us if you need help arranging your pickup.
Production and Shipping Delays
Production time and shipping time are separate.
If we cannot ship your order within the timeframe originally promised, we will contact you with updated information and provide the options required under applicable law.
When legally required, customers may choose whether to accept the revised shipment date or cancel the affected unshipped merchandise for a refund.
Wholesale and Bulk Orders
Wholesale and bulk orders are customized and may require special materials, scheduling, artwork preparation, or production arrangements.
Deposits, design fees, setup fees, digitizing fees, and completed production work may be nonrefundable once the applicable work has begun.
Any additional terms provided in a wholesale quote, invoice, or written agreement will also apply.
Refused Returns
Do not mail or deliver a product back to us without authorization.
Unauthorized returns may be refused and will not automatically qualify for a replacement, store credit, or refund.
We will provide instructions if an item needs to be returned as part of an approved claim.
Chargebacks and Payment Disputes
Please contact us before submitting a chargeback or payment dispute. We want an opportunity to review the order, production records, approved mockups, shipment tracking, and any reported issue.
Submitting a payment dispute does not replace the requirement to provide requested documentation about a damaged, incorrect, or defective product.
Policy Exceptions
Nothing in this policy limits any rights or remedies that cannot legally be waived.
We reserve the right to review each concern individually and determine an appropriate resolution based on the order details, submitted artwork, approval records, production records, photographs, shipping information, and applicable law.
Contact Us
Questions about an order or this policy may be directed to:
The Laser Mama
372 West 300 North
Blackfoot, ID 83221
United States
Phone: 435-621-2151
Email: thelasermama@gmail.com
Please include your order number when contacting us about an existing order.