Shipping Policy – The Laser Mama

Last updated: July 14, 2026

Thank you for shopping with The Laser Mama. We carefully create and package each custom order from our location in Blackfoot, Idaho.

Because most of our products are customized or made to order, each order requires production time before it is ready for shipping or local pickup. Please review this policy before placing your order.

Production Time

Production time and shipping time are separate.

Production time begins after:

Your order has been successfully submitted
Payment has been received
All required artwork and customization details have been provided
Any requested mockup has been approved

Production time may vary depending on:

Product type
Order quantity
Artwork quality
Design complexity
Required materials
Embroidery digitizing or artwork preparation
Current production volume
Wholesale or bulk-order requirements

Any turnaround time shown on a product page, quote, invoice, or order confirmation is an estimate unless we specifically guarantee a completion date in writing.

Shipping Time

Shipping time begins only after production is complete and the package has been accepted by the shipping carrier.

Estimated carrier delivery times do not include:

Production time
Weekends or holidays
Weather delays
Carrier service interruptions
Incorrect addresses
Remote-area delivery delays

Carrier delivery dates are estimates and are not guaranteed by The Laser Mama unless a guaranteed shipping service has been specifically purchased and confirmed.

Shipping Rates

Available shipping methods and rates will be displayed during checkout when applicable.

Shipping charges may be calculated based on:

Package size
Package weight
Delivery destination
Selected shipping method
Number and type of products ordered

Wholesale, bulk, oversized, or unusually heavy orders may require a separate shipping quote.

Order Processing

After placing an order, customers should review their confirmation email and verify:

Customer name
Shipping address
Products ordered
Sizes and quantities
Customization details
Artwork and spelling
Selected shipping or pickup method

We cannot guarantee that changes can be made after artwork preparation or production has started.

Order Tracking

When tracking is available, a shipping confirmation email will be sent after the order has been packaged and accepted by the carrier.

Please allow time for tracking information to update after the label is created.

A shipping label may be generated before the carrier physically scans or collects the package. Tracking activity may not appear immediately.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

Street address
Apartment, suite, or unit number
City
State
ZIP code
Recipient name

The Laser Mama is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Contact us immediately if you notice an address error. We cannot guarantee that the address can be changed after the order has shipped.

Returned Packages

When a package is returned because of:

An incorrect address
An incomplete address
Refused delivery
Failure to collect the package
An unavailable recipient
Another customer-related delivery issue

the customer may be responsible for paying the additional shipping cost before the package is shipped again.

Because customized products cannot normally be resold, a returned package does not automatically qualify for a refund.

Lost or Delayed Packages

Shipping carriers occasionally experience delays outside our control.

If your tracking has not updated or your package appears delayed, contact us with your order number. We will review the available tracking information and assist with the next reasonable steps.

Carrier investigations may take time to complete. A replacement or refund will not be issued until the shipment has been reviewed and, when appropriate, the carrier’s investigation has been completed.

Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

Verify the delivery address.
Check around the property, mailbox, porch, garage, or other secure locations.
Ask household members, neighbors, or building management.
Contact the local shipping carrier.
Allow a short period in case the package was scanned before final delivery.

The Laser Mama is not responsible for packages that are stolen, misplaced, or lost after confirmed delivery to the address supplied by the customer.

We will provide available tracking and shipment information to help with a carrier claim or investigation.

Damaged Packages

Please inspect your package as soon as it arrives.

If an order is damaged during shipping, contact us within three business days of delivery and provide:

Your name
Order number
A description of the damage
Clear photos of the damaged product
Photos of the outside and inside packaging
A photo of the shipping label

Keep the damaged product, packaging, and shipping materials until the claim has been reviewed.

Do not return an item without receiving instructions from The Laser Mama.

Missing or Incorrect Items

Is missing an item
Contains an incorrect item
Arrives with the wrong quantity
Does not match the approved order

Include your order number and clear photographs of everything received.

We will review the order and determine the appropriate correction based on the circumstances.

Shipping Delays Before Dispatch

If we determine that an order cannot ship within the timeframe originally promised, we will contact the customer with an updated estimated shipping date.

When required by applicable law, the customer will be given the option to:

Accept the revised shipping date, or
Cancel the affected unshipped merchandise and receive a refund

Orders that have already entered production or contain completed custom work remain subject to applicable law and the terms communicated with the customer.

Rush Orders and Deadline-Sensitive Orders

An event
Birthday
Holiday
School activity
Business promotion
Team deadline
Scheduled launch

Placing an order does not guarantee delivery by a requested date unless The Laser Mama has confirmed that deadline in writing.

Expedited shipping reduces carrier transit time only. It does not automatically reduce production time.

Rush production may be available for certain orders and may require an additional fee.

Local Pickup

We offer free local pickup for customers in Blackfoot and the Southeast Idaho area.

Customers selecting local pickup must wait until they receive confirmation that their order is ready.

Please do not arrive before receiving pickup instructions.

Pickup details may include:

Confirmed pickup location
Available pickup time
Order verification instructions
Contact information

Production estimates also apply to local pickup orders.

Unclaimed Local Pickup Orders

We will make reasonable efforts to contact customers when their orders are ready for pickup.

Customized orders that remain unclaimed are not eligible for a refund simply because they were not collected.

Wholesale and Bulk Orders

Wholesale, bulk, and large custom orders may require:

Additional production time
Multiple packages
Freight or specialty shipping
Separate shipping charges
Signature confirmation
Additional insurance

Shipping arrangements and estimated timelines may be included in the customer’s quote or invoice.

Contact us before placing a large order so we can review the quantity, delivery destination, deadline, and available shipping options.

International Shipping

International shipping is available only when offered during checkout or approved directly by The Laser Mama.

International customers may be responsible for:

Customs duties
Import taxes
Brokerage fees
Local processing charges
Other destination-country fees

These charges are not included in the product or shipping price unless specifically stated.

International customs processing may also create delivery delays outside our control.

Refused Deliveries

Customers are responsible for charges associated with refused or undeliverable packages.

Because our products are customized, refusing delivery does not automatically cancel the order or qualify it for a refund.

Order Insurance and Signature Confirmation

Insurance or signature confirmation may be added to certain orders based on:

Order value
Product type
Delivery destination
Customer request
Shipping carrier requirements

Shipping Restrictions

We reserve the right to decline or cancel shipping to an address that:

Cannot be verified
Is outside our available service area
Presents a suspected fraud risk
Is restricted by the carrier
Cannot safely receive the ordered products

When an unshipped order is canceled by The Laser Mama, an appropriate refund will be issued according to applicable law and the status of any completed custom work.

Customer Responsibility

By placing an order, the customer agrees to:

Provide an accurate shipping address
Review all order details
Monitor tracking updates
Make reasonable arrangements to receive the package
Contact us promptly when an issue occurs
Provide requested photos or documentation for a claim

Contact Us

Questions about shipping, tracking, local pickup, or an existing order may be directed to:

The Laser Mama
372 West 300 North
Blackfoot, ID 83221
United States

Phone: 435-621-2151
Email: thelasermama@gmail.com

Please include your order number when contacting us about an existing shipment.